How we look after your data.
Clario is a UK creative agency. We use personal information to respond to enquiries, provide and improve our creative services, manage client and supplier relationships, run our website, promote our business where permitted, and meet legal obligations.
We also process personal information on behalf of clients when delivering services such as websites, campaigns, PR, content, events or direct mail. We do not sell personal information.
Clario Creative (”Clario”, “we”, “us”, or “our”) is a full-service creative agency based in the United Kingdom.
Our services includes brand and graphic design, website design and development, content and copywriting, marketing communications, campaigns, public relations support and related creative services.
For personal information we use for our own business, Clario is generally the controller. This means we decide why and how the information is used.
When a client gives us personal information and instructs us how to use it as part of a project, we will usually act as the client’s processor. Our role depends on the circumstances of each activity.
Legal Entity: Clario Creative
Privacy Contact: hello@clariocreative.co.uk
Website: www.clariocreative.co.uk
This statement explains how we handle personal information when you:
It also explains how we may handle information about people connected with our clients’ projects.
Where a client controls the information and Clario acts only on that client’s instructions, the client’s own privacy notice will normally be the main notice for the people concerned.
Questions or rights requests to that information should usually be directed to the relevant client, although we will assist the client where required.
We may collect:
We do not normally store full payment-card details.
When you use our website, we and our service partners may collect technical and usage information such as:
Please see our Cookie Policy for further details and information about your choices.
We may receive information from:
For client projects, this may include contact lists, customer or stakeholder data, photographs, video testimonials, survey responses, website-user data or campaign data.
We do not routinely seek sensitive personal information.
A project may occasionally require this type of information, for example where content concerns health, accessibility, equality, beliefs or trade-union matters, or where photographs or video reveal sensitive characteristics.
We will only handle this information where there is a legal valid condition, appropriate safeguards and a clear project need.
Please do not send sensitive information unless we have agreed that it is necessary and suitable security arrangements are in place.
We use information to respond to enquiries, understand requirements, prepare proposals, arrange meetings and manage prospective client relationships.
Our lawful bases are usually taking steps before entering into a contract and our legitimate interests in developing and operating our business.
We use information to plan and deliver design, digital, content, marketing, PR and related services. This includes communicating with clients, obtaining approvals, managing changes and maintaining quality.
Our lawful bases may include contract, legitimate interests and legal obligations.
We may use information provided by a client to create or manage websites, campaigns, publications, mailing activities, events, research, content or other agreed services.
In these circumstances, we will usually act as a processor under the client’s instructions and contract.
We use information to manage contracts, billing, payments, suppliers, insurance, audits and business records.
Our lawful bases may include contract, legal obligations, and our legitimate interests in sound business administration.
We may use information to send relevant news, examples of our work, invitations or other information about our services. We may also record preferences and measure engagement.
Our lawful bases will be content where required, or otherwise our legitimate interests, subject to your right to object and applicable electronic-marketing rules.
We may use approved project materials to showcase completed work, awards, testimonials or case studies.
Our lawful bases may be contract, consent or legitimate interests, subject to confidentiality obligations, image rights and client approval.
We use information to assess applications, communicate with applicants, verify information and manage freelance contractors.
Our lawful bases may include taking steps before entering into a contract, legitimate interests and legal obligations.
We may use information to protect our rights, investigate issues, respond to lawful requests and establish, exercise or defend legal claims.
Our lawful bases may include legal obligations, legitimate interests and legal claims conditions where applicable.
Creative projects can involve personal information belonging to clients:
We share personal information only where reasonably necessary and with appropriate protections.
Recipients may include:
Some service providers may store or access personal information outside of the United Kingdom.
Where this happens, we use an appropriate lawful transfer mechanism and safeguards. These may include:
Our website may use essential technologies needed for its operation, and with consent where required, analytics or other operational technologies.
It may also load services supplied by third parties. Those services may receive technical information such as:
We may contact business contacts with relevant information about Clario, our work, events or services where permitted by law.
Electronic marketing is sent on the basis of consent where required, or otherwise in reliance on legitimate interests and applicable business-to-business marketing rules.
Every marketing message will provide a straight forward way to opt out.
You can also email hello@clariocreative.co.uk at any time.
We keep information only for as long as reasonably necessary for the purpose for which it was collected.
We also consider legal, contractual, tax, accounting, insurance and dispute requirements.
Our indicative retention periods are:
At the end of the applicable retention period, information will be securely deleted or anonymised.
We use proportionate technical and organisational measures designed to protect personal information.
These may include:
Depending on the circumstances, you may have the right to:
Clario does not currently make decisions about people using a solely automated processing that produces legal or similarly significant effects.
Should this change, we will update this notice and provide the information required by law.
Our services are primarily business-to-business and our website is not directed at children.
We do not knowingly collect children’s personal information through the website.
Creative work may, however, include photographs, video, quotes or other information relating to children.
In those circumstances, we require the relevant client or content provider to confirm that:
Please contact us first so that we can try to resolve your concern.
Email: hello@clariocreative.co.uk
You also have the rights to complain to the UK Information Commissioner’s Office.
Current contact information is available through the ICO’s website at ico.org.uk.
Where you are outside of the UK, you may also be entitled to complain to the data-protection regulator in your country.
We review this notice periodically and update it when our services, suppliers, legal obligations or uses of personal information change.
We will publish the current version on our website and show the date on which it was last updated.
Where a change materially affects how we use personal information, we will take reasonable steps to bring it to the attention of affected people before the new use begins.
Clario Creative
Horsham, West Sussex
Email: hello@clariocreative.co.uk
Website: www.clariocreative.co.uk/contact
